Refund and Returns Policy

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Refund and Returns Policy

    • At Royal Home Appliances, we strive to ensure that every customer is completely satisfied with their purchase of chimney and hob products and services. If you are not entirely satisfied with your purchase, we’re here to help.
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    Returns
    1. Product Returns:
      • We accept returns of chimney and hob products within 5 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
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    2. Service Returns:
      • For chimney and hob services, we offer a satisfaction guarantee. If you are not satisfied with the service provided, please contact us within 5 days of the service date to discuss your concerns and potential options for resolution.
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    Refunds
    1. Product Refunds:
      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
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    2. Service Refunds:
      • Refunds for chimney and hob services will be provided on a case-by-case basis, depending on the circumstances and nature of the service provided. We are committed to resolving any issues or concerns to ensure your satisfaction with our services.
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    Exchanges
    1. Product Exchanges:
      • If you need to exchange a chimney or hob product for a different item, please contact us to discuss the details of the exchange. We will do our best to accommodate your needs and facilitate the exchange process.
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    2. Service Exchanges:
      • In the event that you are dissatisfied with a chimney or hob service and would like to explore alternative options, please reach out to us to discuss the possibility of exchanging the service for a different solution that better meets your needs.
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    Contact Us

    If you have any questions about our Refund and Returns Policy, or if you would like to initiate a return or refund request, please contact our customer service team at +9175399 10086.We are here to assist you and ensure that you have a positive experience with Royal Home Appliances.